FAQ's
What currency is accepted?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@thespruillagency.shop.
I am not in love with my order, can it be returned? What if there is an issue?
We offer an exchange if the product is defective or damaged. We give you 3 days to request an exchange. Please read our refund and exchange policy.
Can I cancel my order?
No, once your order is placed the shipping process has started. Please be careful in making your purchase to ensure that you are buying the correct product.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and include your correct address. We can not guarantee that we can correct your shipping address before it ships.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send us an email to info@thespruillagency.shop and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@thespruillagency.shop.
I am not in love with my order, can it be returned? What if there is an issue?
We offer an exchange if the product is defective or damaged. We give you 3 days to request an exchange. Please read our refund and exchange policy.
Can I cancel my order?
No, once your order is placed the shipping process has started. Please be careful in making your purchase to ensure that you are buying the correct product.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and include your correct address. We can not guarantee that we can correct your shipping address before it ships.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send us an email to info@thespruillagency.shop and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.