Refund & Exchange policy

There are no refunds for any reason. We kindly offer exchanges on defective items within three (3) days of purchase.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, contact us at info@thespruillagency.shop with the subject line "Exchange".  Please include a short description of the defect, three (3) time-stamped photos of the defect, and include a return shipping address. If your exchange is approved, you will be charged for the cost of shipping. You will receive the exact product purchased for your exchange.
Items sent back to us without first requesting an exchange will not be accepted and you will be disqualified from receiving an exchange approval.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like e-books, electronics, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.

Exchanges
To start an exchange, contact us at info@thespruillagency.shop with the subject line "Exchange".  Please include a short description of the defect, three (3) time-stamped photos of the defect, and include a return shipping address. If your exchange is approved, you will be charged for the cost of shipping. You will receive the exact product purchased for your exchange.
Items sent back to us without first requesting an exchange will not be accepted and you will be disqualified from receiving an exchange approval.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or exchange your order within 14 days, for any reason and without a justification, except for e-books and electronics. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

There are no refunds for any reason. We kindly offer exchanges on defective items within three (3) days of purchase.

 

You agree to this refund/exchange policy noted above by your voluntary use of this site.